1. We offer two year warranty for products sold in ExclusiveCarAuto.com without prejudice to compliance with the spanish law and European Union terms. Outside European Union, warranty is one year.
2. We guarantee that if within 14 calendar days after the customer receives article if has some type of manufacturing defect will be replaced for new one. If your item has a defect after 14 calendar days after it was received, we offer repair service, the buyer must pay shipping and handling 1 way (shiping to SAT). If you do not received any accessories or received item with origin problem must tell us in first 3 days after received, if not accessories will not replacement.
3. Please keep packaging and accessories for all items to be sent back to ExclusiveCarAuto.com. All original equipment, components, manuals, cables, documents and packaging must be returned along with article to ExclusiveCarAuto.com to process correctly the package back. All returned item to be replaced will be repaired or replaced at the discretion of ExclusiveCarAuto.com. Products and refund policies and deadlines specific shipment will be sent back as the times specified for each item.
4. All returns must be authorized by ExclusiveCarAuto.com. To do this the customer must request by email an authorization number for return (RMA number) indicating the reason for return and invoice number.
5. Once the client has received the RMA number will send the products to the address specified by ExclusiveCarAuto.com. The costs of such transportation must be paid by the customer.
6. We only can cancel your order if product has not been manage for shipment yet or payment does not receive.
7. For their special status, we do not offer support or warranty on the GPS software or hardware/firmware modifications to be easily reproducible and that the client can change without our knowledge.
8. During second year of warranty products won´t be send back for repair (except exceptional situations), the process of repair will be: send spare parts needed to repair, parts won´t have cost, shipping cost should be paid by clients.
A. Purpose and Scope
The purpose of these provisions is to regulate the general conditions of sale of the different goods and services of which FELNAC, C.B. which operates from its website www.ExclusiveCarAuto.com, the main activity being to offer information and offer the possibility of its acquisition to its customers of technological products, consumer electronics, household appliances, multimedia systems, audio / video players, recording devices of image and sound, etc. manufactured by third parties.
The clauses that are listed below make up the framework contract that all users who access the page www.exclusivecarauto.com are required to know and accept. For the purposes of these general conditions, the term "user" includes any Internet user accessing the website www.exclusivecarauto.com, either directly or from any other Internet site such as search engines, forums, product comparison pages, etc. In the same way and to the same effects, ExclusiveCarAuto.com understands the administrator and owner of the page.
The services offered by ExclusiveCarAuto.com in this website will be regulated by the conditions contained in this contract. ExclusiveCarAuto.com reserves the right to modify, in whole or in part, these general conditions, being applicable to the customer those that appear at the time of purchase. In any case, any modification in these conditions will not have retroactive effects on those existing at the time of acquisition of goods or services previously contracted by users.
These General Conditions are binding on both parties and form an integral and inherent part of the purchase agreement whose effectiveness operates at the time of the subscription of the order at the request of the client, through the contracting mechanisms that are subsequently specified, all in accordance with the provisions of Article 1.255 of the Civil Code that includes the principle of the autonomy of the will and agreements between the contracting parties. For all purposes it will be understood that the user knows and accepts the conditions and rules of use here related at the time of making the purchase.
To fully guarantee the rights of consumers and users of ExclusiveCarAuto.com, these General Conditions are established in accordance with the provisions of the Spanish Legislation.
The parties submit, at their election, for the resolution of conflicts and waiving any other jurisdiction, to the competent courts and tribunals in the territory of Segovia.
B. Identification of the seller in compliance with the Law of Services of the Information Society and Electronic Commerce (LSSI)
FELNAC, CB, with address in (El Espinar 40410), Calle Mejorana, provided with NIF / CIF: E87103370, registered with high census in the register of Businessmen and Professionals with FILE NUMBER 2014V3600522216W, provides its services through its website https://www.ExclusiveCarAuto.com
Your contact address is the email address MAIL
C. Purpose
The present General Conditions regulate the contracting of products and services offered by ExclusiveCarAuto.com and the advertising addressed to its customers / users, all through its web page, as well as the rights and obligations of the parties derived from the sales transactions concerted among them.
D. Legal Conditions and Liability
ExclusiveCarAuto.com, in compliance with the provisions of art. 10 of Law 34/2002, of July 11, services of the information society and electronic commerce, through its website and these General Conditions, enables access by electronic means permanently, easily , direct and free to the comprehensive information of your business name (fiscal data, registration, address and communications address), as well as customer data, exclusive access to it, which are held by the offeror.
E. Access conditions
The user of the website www.exclusivecarauto.com will have The user of the web page www.exclusivecarauto.com will be entitled to free and free access to the public information collected in it, although ExclusiveCarAuto.com reserves the right to restrict access to information, promotions and special offers to its customers. registered.
Any user who accesses the web page www.exclusivecarauto.com has the right to register as a client, thus being able to benefit from special offers for the group of registered customers if it complies with the specific conditions of the offer specified for each product.
The public information contained in the website www.exclusivecarauto.com, referred to both the owner of the website www.ExclusiveCarAuto.com, as well as the brands, products, logos, etc. of the wholesale companies and manufacturers of the products and services offered are protected by the legal provisions on intellectual and industrial property, so the copying, transmission, transfer, sale or use by the client outside the advertising purpose of the its virtual publication that does not have the express consent of ExclusiveCarAuto.com, and / or of the manufacturer of the product or the owner of trademarks and logos, in the terms provided in section 10 on Industrial and Intellectual Property Rights as well as in the Terms of Use
User register
The client / user prior to the formalization of the purchase of any of the products offered by ExclusiveCarAuto.com must register their data and circumstances necessary for the formalization of the contract (name and surname or company name, DNI / NIF, address, address of electronic mail, telephone / fax number, etc.).
In order to place orders on the website, the client will provide www.exclusivecarauto.com voluntarily and under his responsibility your personal data. All personal data provided by customers in a fraudulent or simulated manner may be considered as a crime of falsification in a commercial document.
ExclusiveCarAuto.com will be able to offer the client a personal registration system through a personalized access code (login) and a password (password) to facilitate the customer future purchase operations. In this case, the client may designate at his / her discretion the desired password and password, as long as they are available or not assigned to other clients. No keys or passwords with immoral, abusive, humiliating, discriminatory or contravening contents of the legislation, nor those with terms that refer to brands, products or names protected by the legal provisions on Intellectual, Industrial or Contrary to the rights to privacy, honor and self-image.
The customer is committed to ensuring the confidentiality of their own password and password. ExclusiveCarAuto.com is exempt from any liability arising from the incorrect use or negligence on the part of the client in fulfilling its obligation of confidentiality with its access codes.
F. Purchase and sale: forms of payment, shipping and billing
- Conditions of Sale and Delivery of the product (You can access the frequently asked questions and additional information in the section Payment and shipping)
Pricing Policy: ExclusiveCarAuto.com reserves at all times and unilaterally the right to modify the price of the products and services offered through its website. To guarantee the customer the certainty and security of the price of their products, this will be the current advertising coinciding with the time of formalizing the order by cash payment. For these purposes, the price will not be guaranteed until the order is paid.
In the electronic purchase process the following steps will be followed according to the options indicated on the website www.exclusivecarauto.com
a) Information about the product offered to the customer: technical characteristics, description, warranty period, manufacturer's mark, orientation photograph (if applicable)
The acquired product may suffer, due to the availability of the manufacturer, not substantial modifications in the components, characteristics or features of the batch that integrates it, as long as they do not suppose a demerit of the qualities and services advertised.
Information on the price of the product: information on the final price or sale price to the public of the product to be acquired, containing in it the final cost for the customer and including, where applicable, VAT, shipping and insurance costs for merchandise and derivative handling of transport. The final cost, therefore, will always be communicated to the customer in the electronic purchase process, before the latter formalizes his acceptance by choosing the option "confirm order".
b) Once the order confirmation option is used, the client's consent will be understood to be valid and valid for the contract that binds the parties. ExclusiveCarAuto.com will then electronically store the order and will communicate the number and content of your order to the customer's registration email.
The commitment acquired by ExclusiveCarAuto.com for the sale and delivery of the offered merchandise is contingent upon the stock of the advertised product and the availability thereof until the end of stock, so that ExclusiveCarAuto.com, in its commitment to quality and customer service, tries at all times that the advertised products are available. However, if there are exceptional circumstances of interactive simultaneity of orders or those that cause the end of stock of the product or the impossibility of sending it on time, the order and the contract subscribed between the parties shall be rendered ineffective by virtue of this clause resolutoria , restoring fully to the client in case of prepayment, the amounts paid by the same, without compensation for any of the parties in respect of breach of contract, consequential damages or loss of profit.
Shipping and handling:
When make your order and complete your payment, you will know your state of your shipment on your account in ExclusiveCarAuto.com
If you make your order between Monday and Thursday, will be manage it the next business day. The entire process since ordered to delivery is about 6-12 business days.
If you make your order on Friday, will be managed the following Monday.
We do not send on weekend.
If the stock of any of our items are sold out or something unexpected happens with them, your article will be sent after a week.
We will send the package from European Union. The entire process of shipping and handling will take approximately 6 to 12 days.
Note: Unless in description of product appear another thing, we are not responsibility of any customs Tax or fees in shipments out of European Union countries.
- How much are shipping cost?
Free shiping to almost European Unin Countries, to another countries you can check when add your purchase to cart.
- Can I pay when received item and no before received?
No, sorry we don´t accept this method.
- Can I exchange one product for another different model?
No, you cannot change, no exceptions
Feel free to ask us for any question.
- How can I cancel my order?
Contact us. We only can cancel your order if product has not been manage for shipment yet or payment does not receive. According with European Union Directive 2011/83/UE European Parlament you can desist from your purchase according this directive rules. We offer 2 years warranty, always according the current laws apply in Spain. Out of European Union usually is one year warranty.
- When and why can I return my purchase?
*In all situations, all communications need to be send by email, is mandatory fill the order number, otherwise won’t be possible manage your ask.
- Situation 1. Product show damages during transport:
Please communicate any breakage or damage due to transportation by contacting always by email with our Customer Service, or via the contact form, since we must be satisfied that there has been an impact on the deadline (24 hours after receipt of the package).
When you receive your package, make sure that the product has not been damaged during transport. The package must be externally received in good condition. Otherwise, note this fact on the delivery paper and notify in writing to ExclusiveCarAuto within 24 hours.
If no external signs of having suffered any damage during transport, and once signed the bill of transportation, open and check the merchandise. In cases of product deterioration or lack of conformity due to transportation (which are not apparent at the time of delivery), you must notify ExclusiveCarAuto over 48 hours of receipt via e-mail.
It is important to remember that we have limited time to implement the insurance, so you should communicate these facts within that period by contacting our Customer Service by writing to e-mail
You should follow the instructions for return shipping as indicate from our Customer Service Department.
- Situation 2. The item I received does not satisfy me and I decided to return (Withdrawal of purchase). Note: this not apply to professional buyers which sell products to third parts (to their customers, in this situation the last seller is which is in charge of their buyers)
You have 14 days from receipt of your order to return it. As in the previous occasion, it is essential that you contact us always in writing via the contact form or e-mail so we can process your return. In that letter must explicitly request the withdrawal indicating the information needed to locate your purchase. No requests will be handled without order number and buyer coincidence with it.
You should follow the instructions for return shipping as instructed from our Customer Service department who will send the appropriate form.
In case of wear or deterioration of the goods for reasons not due solely to its test to decide on their final purchase, ExclusiveCarAuto do not accept the return for withdrawal. The customer bears the costs of transport and integrity management. Mandatory condition is that product was not used.
In case of return for withdrawal and unless otherwise indicated, the amount will remain as credit for purchase on the web from any other time.
- Situation 3. The product is defective (I detected malfunction) and am within 14 days from receipt of order.
If you discover a defect in the functioning of the product within the first 14 days of receipt of the order, you can proceed to return to change a new one (same model).
As on previous occasions, it is essential that you contact us in writing via contact form or e-mail so we can arrange a replacement.
You should follow the instructions for return shipping as instructed from our Customer Service Department.
Important: Sometimes manipulated and damaged goods are returned. In the event that our customer service detects that the returned item shows any sign of this, the return will not be accepted, and if accepted, 100% of the amount paid in the order is returned.
We insist ExclusiveCarAuto.com will not pay returns on products handled by the client, or those goods that are returned incomplete both in its main elements as accessories. Neither will when it has not communicated in a timely manner
- To return an order, make sure it meets all the requirements:
It is within the prescribed period: maximum of seven days from receipt of order
You contacted our Customer Service to communicate your decision and have your RMA number
Item must be in original packaging
The item must be in perfect condition
The item must be shipped with all documentation included
Item must be returned with fully completed return form (with its corresponding RMA number or withdrawal document completed if applicable)
The product must be well packaged to avoid incidents or damage in transit.
The product must not have been used (installed)
Important: For any questions concerning the proper shipping ExclusiveCarAuto products, you can contact our Customer Service Department, we will attend and solve all your doubts.
Exceptions:
The return for withdrawal of the following products shall in no possible moment:
All kinds of software, games, DVD, Blu-ray, memories, computer components like graphics, hard drives, CPUs and motherboards, TDT whose seal / packaging has been damaged or opened
For hygiene reasons all kinds of products related to the Personal Care, Health and Hygiene
All goods requiring direct contact with body parts such as headphones, etc., whose packaging has been unsealed or detect the most minimal signs of use
All kinds of Robotics / Radio-Control with open packaging, which by their nature multi-piece packaging safety and memories cannot be returned
All kinds of products that require a fixed installation professional and have been installed after the purchase (Monitors, Car-HiFi ...)
Those products fixture (Car-Audio) require intensive monitoring to rule by manipulations. The procedure for these products may take longer than usual.
Important: Consumers will be considered natural or legal persons acting in a foreign field to a business or professional activity. ExclusiveCarAuto not accept returns for withdrawal by companies or professionals.
*Please note that this terms are valid for European Union buyers, almost also for other buyers but ask first as is not the same for law requirements.
- What states my order mean?
The server sent from the administrator account an automated message from each of the states through which it passes your order:
Pending: Order confirmed by the customer and received by ExclusiveCarAuto.com, the order summary and the total amount due and payment type chosen is communicated. (If you used PayPal or card will be paid in this state)
Process: In this state, we have begun to checkout. Which means that in one or two working days after handling and preparation of your package will proceed to send. Although not see in sent state does not mean it has not shipped.
Tramitation: In this state, the carrier has ordered collection package for immediate departure.
Shipped: The product is in transport. We will tell you a tracking number of your package when it is close to delivery (not before and this not mean that was not send out yet).
All times listed are accurate reference in most situations, may vary depending on the workload of logistics warehouse, incidents in logistics or transport (not attributable to ExclusiveCarAuto.com) or force majeure. In case of delays or incidents will be always sent a communication to your registration mail or telephone.
Important: All products, before send out, pass a quality test consisting of turn on, sound, audio and video checking. We never accepts any claim for a new product with the reason “do not turn on” because all our products pass all quality controls (obviously can be any exception for damage in transport, in this cases of course we will accept in warranty terms).
Products need to be installed for professional, if customer install himself and make a short-circuit or any other install fail we are not responsible of it.
All accesories not main product like antenna, camera, ans do on have a limited warranty of 1 month. Screen parts (LCD and Touch) have one year warranty.
We do not ship to the Canary Islands, Ceuta or Melilla, Gibraltar, Andorra or any other place out of common commercial rules, neither to PO Boxes.
- For professional buyers who purchase to sell to your customers (third part final client):
We are not responsible of damages in products made for final third part client, seller is who need to offer warranty to their buyers, we offer repair parts. The other terms are same as particular client.
In all returns after 14 days of product received shipping cost to SAT and shipping cost back from SAT to Customer address, after repair, are in charge of client.
ExclusiveCarAuto is in charge of repair cost and shipping cost back after repair during first 1 year in particular clients, not for professional ones.
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