We send from European Union, if you are in European Union country no custom tax or surprises.
- It is safe to buy in ExclusiveCarAuto.com?
Of course, no doubt. We understand the concern and fear of fraud that involves many people still when buy online. Therefore we make a continuous effort to offer the maximum guarantees like data encryption using 256-bit SSL protocol.
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- How can I make an order?
Orders will be make in the website, you can register as a customer (suggested) but is not mandatory to buy.
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- What are payment methods?
There are 3 payment ways: Bank Transfer, Credit/Debit Card, Paypal.
- Bank Transfer: With 2% DISCOUNT if use this method if delivery address is in Eurupean Union and payment recieved in Euro from European bank. You must to transfer total amount of your order in EUR or USD and fill subject line with your order number. Any cost of bank wire/transfer must be paid for customer.
- Debit/Credit card Secure SSL payment: No extra charges fo use this payment method. We use a TPV (POS, Point Of Sales) Virtual Secured from Sabadell Bank, you can use your Visa, Mastercard, Maestro, JCB, UnionPay, Euro6000 and any other to pay your purchases, you will be secure in your bank account as only you can verified the purchase.
The payment gateway or virtual TPV (SIS) is a system ready to make payments completely securely over the Internet.
For payment by Visa and MasterCard, only transactions CES (Secure Electronic Commerce) will be accepted. Attach your cards Secure Electronic Commerce with your bank or, prevent fraud in the network and have a unique code for your online payments. Check with your bank (usually you can do on the online page of your organization)
The system will connect to the bank that transmitted the card for the buyer to authorize the purchase. When the bank confirms authentication, the charge will be made on the card. This process is done online safely and quickly in the systems of the issuers of the cards.
ExclusiveCarAuto.com not have access to your card details as they are processed directly by Sermepa, Servired by TPV Insurance Banco Sabadell, with the highest safety standards. In case of error suggested re-ordering from the start.
- Paypal: On-Line payment: You can pay trough paypal with your paypal account or with a credit card if you do not have a paypal account.
All payment process are encrypted for a high security level. This ensure nobody will access to your payment data. Payment process is easy, you only need to follow steps and if have any question conact us. We will send only to the delivery address you have in PayPal payment, please be sure that is correct.
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4. Shiping and handling:
What is delivery time?
When make your order and complete your payment, you will know your state of your shipment on your account in ExclusiveCarAuto.com
- If you make your order between Monday and Thursday, will be manage it the next business day. The entire process since payment recieved to delivery in your address is about 6-12 business days. Some products 3-6 days.
- If you make your order on Friday, will be managed the following Monday.
- We do not send on weekend.
- If the stock of any of our items are sold out or something unexpected happens with them, your article will be sent after a week.
We will send the package from European Union, so no customs tax in shipments to European Union countries. **
Note: Unless in description of product appear another thing, we are not responsability of any customs Tax or fees in shipments out of European Union countries.
** Due to the decision made by the UK in Brexit, during a transition period, Xtrons brand products, in case of having to make use of a guarantee, may need to be sent to the United Kingdom or HK, being exclusively at the customer's expense the cost of shipping and possible fees, if any, upon receipt of the repaired / replaced product.
How much are shiphing cost?
Shipping is FREE to European Union countries except Malta, Cyprus, Bulgaria, and Romania due couriers high cost.
To any other country outside European Union the charges are variable and will always be reflected before the end of purchase, before confirm order. We send to worldwide.
What companies will use for send products?
Depending on the product bought we use international courier delivery under firm so usually you do not need to go to the post office or stores to pick up but will be delivered to the address you provided to us. It is imperative that you tell us a phone number that will be for the exclusive use by the transport company.
5. Can I pay when received item and no before received?
No, sorry we do not accept this method.
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6. Can I exchange one product for another different model?
No, you cannot change, no exceptions
Feel free to ask us for any question.
7. How can i cancel my order?
For unpaid orders you can cancel, just need to contact with our customer service support.
For paid orders adn only if has not been send out: Once the purchase of a product is committed to a purchase contract, the cancellation of an order already paid, for reasons exclusively of the customer’s decision, entails a cancellation fee of 10 Euros, which will be subtracted from the refund in case of cancellation request by unilateral decision of the client
According with European Union Directive 2011/83/UE European Parlament you can desist from your purchase according this directive rules. We offer 2 years warranty, always accroding the current laws apply in Spain. Our of European Union usually is one year warranty.
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8. When and why can i return my purchase?
*In all situations, all comunications need to be send by email, is mandator fill the order number otherwise will not be possible manage your request.
Situation 1. Product show damages during transport:
Please communicate any breakage or damage due to transportation by contacting always by email with our Customer Service, or via the contact form, since we must be satisfied that there has been an impact on the deadline (24 hours ago receipt of the package).
When you receive your package, make sure that the product has not been damaged during transport. The package must be externally received in good condition. Otherwise, note this fact on the delivery paper and notify in writing to ExclusiveCarAuto within 24 hours.
If no external signs of having suffered any damage during transport, and once signed the bill of transportation, open and check the merchandise. In cases of product deterioration or lack of conformity due to transportation (which are not apparent at the time of delivery), you must notify ExclusiveCarAuto over 48 hours of receipt via e-mail.
It is important to remember that we have limited time to implement the insurance, so you should communicate these facts within that period by contacting our Customer Service by writing to e-mail
You should follow the instructions for return shipping as indicate from our Customer Service Department.
Situation 2. The item I received does not satisfy me and I decided to return (Withdrawal of purchase)
You have 7 days from receipt of your order to return it. As in the previous occasion, it is essential that you contact us always in writing via the contact form or e-mail so we can process your return. In that letter must explicitly request the withdrawal indicating the information needed to locate your purchase. No requests will be handled without order number and buyer coincidence with it.
You should follow the instructions for return shipping as instructed from our Customer Service department who will send the appropriate form.
In case of wear or deterioration of the goods for reasons not due solely to its test to decide on their final purchase, ExclusiveCarAuto not accept the return for withdrawal. The customer bears the costs of transport and integrity management. Mandatory condition is that product was not used.
In case of return for withdrawal and unless otherwise indicated, the amount will remain as credit for purchase on the web from any other time.
Situation 3. The product is defective (I detected malfunction) and am within 7 days from receipt of order.
If you discover a defect in the functioning of the product within the first 7 days of receipt of the order, you can proceed to return to change a new one (same model).
As on previous occasions, it is essential that you contact us in writing via contact form or e-mail so we can arrange a replacement.
You should follow the instructions for return shipping as instructed from our Customer Service Department.
Important: Sometimes manipulated and damaged goods are returned. In the event that our customer service detects that the returned item shows any sign of this, the return will not be accepted, and if accepted, 100% of the amount paid in the order is returned.
We insist ExclusiveCarAuto.com will not pay returns on products handled by the client, or those goods that are returned incomplete both in its main elements as accessories. Neither will when it has not communicated in a timely manner
4. To return an order, make sure it meets all the requirements:
- It is within the prescribed period: maximum of seven days from receipt of order
- You contacted our Customer Service to communicate your decision and have your RMA number
- Item must be in original packaging
- The item must be in perfect condition
- The item must be shipped with all documentation included
- Item must be returned with fully completed return form (with its corresponding RMA number or withdrawal document completed if applicable)
- The product must be well packaged to avoid incidents or damage in transit.
- The product must not have been used (installed)
- Important: For any questions concerning the proper shipping ExclusiveCarAuto products, you can contact our Customer Service Department, we will attend and solve all your doubts.
The return for withdrawal of the following products shall in no possible moment:
- All kinds of software, games, DVD, Blu-ray, memories, computer components like graphics, hard drives, CPUs and motherboards, TDT whose seal / packaging has been damaged or opened
- For hygiene reasons all kinds of products related to the Personal Care, Health and Hygiene
- All goods requiring direct contact with body parts such as headphones, etc., whose packaging has been unsealed or detect the most minimal signs of use
- All kinds of Robotics / Radio-Control with open packaging, which by their nature multi-piece packaging safety and memories can not be returned
- All kinds of products that require a fixed installation professional and have been installed after the purchase (Monitors, Car-HiFi ...)
- Those products fixture (Car-Audio) require intensive monitoring to rule by manipulations. The procedure for these products may take longer than usual.
- Important: Consumers will be considered natural or legal persons acting in a foreign field to a business or professional activity. ExclusiveCarAuto not accept returns for withdrawal by companies or professionals.
*Please note that this terms are valid for European Union buyers, almost also for other buyers but ask first as is not the same for law requirements.
You can see more detail in the section General Conditions
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10. What states my order mean?
The server sent from the administrator account an automated message from each of the states through which it passes your order:
Pending: Order confirmed by the customer and received by ExclusiveCarAuto.com, the order summary and the total amount due and payment type chosen is communicated. (If you used paypal or card will be paid in this state)
Process: In this state, we have begun to checkout. Which means that in one or two working days after handling and preparation of your package will be sent. Although not see in sent state does not mean it has not shipped. Will keep in this status until delivery will be really near, please note.
Shipped: We will tell you a tracking number of your package whics is close to delivery (We do not send tracking number information before because online tracking is only possible when delivery is really close).
All times listed are accurate reference in most situations, may vary depending on the workload of logistics warehouse, incidents in logistics or transport (not attributable to ExclusiveCarAuto.com) or force majeure. In case of delays or incidents will be always sent a communication to your registration mail or telephone.
Important: All products, before send out, pass a quality test consisting of start up, sound, audio and video checkings.
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We do not ship to the Canary Islands, Ceuta or Melilla, Gibraltar, Andorra or any other place out of common comercial rules, neither to PO Boxes.
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